Terms of Refund and Return

Our goal is to ensure you and your recipients enjoy your promotional items. It’s important to check all items upon delivery. Should there be any concerns with your order, our commitment is to address these issues promptly. Please contact our Customer Experience Team via email at [email protected] or through our website chat within 14 days of delivery to initiate a refund or credit. Refund evaluations are conducted over a period of 10 days.

Please note, the standard production time is estimated between three to four weeks, though this can change due to factors such as weather conditions, strikes, labor shortages, and transportation or shipping disruptions. Orders of more than 500 units may experience longer production times. For certain products, we offer a RUSH production service at an additional charge, reducing the lead time by approximately five business days; however, this service is not available for fully custom knit items, Yeti products, or any products sourced from outside the U.S.

We strive to meet requested delivery dates, but cannot guarantee these timelines, and thus are unable to offer refunds for orders not received by the specified date.

Due to the bespoke nature of our offerings, orders that have been confirmed for production cannot be cancelled, and no refunds or credits can be issued once an order is in production.

Guarantee of Product Satisfaction

We review each refund request thoroughly and will offer to replace the items, or provide a credit or refund where possible for valid claims.

The actual decoration and imprint might differ from the digital mock-ups approved earlier. Mock-ups are intended as digital previews and not exact representations. Any discrepancies in colors (beyond a two-shade difference), font style, imprint method, or incorrect dimensions (+/- 0.5 inches on logo sizes), as well as any misrepresentations in base product color or decoration placement, will be eligible for a refund, credit, or replacement.

Handling Damaged Items

If you find any items to be damaged upon arrival, please send photos of the affected items. We will assess the damage and either replace the items or offer a refund or credit as appropriate.

Note that Slingshot is not liable for the mishandling of items post-delivery. For maintenance, we recommend that all drinkware be hand-washed, and apparel with heat transfers or screen prints should be washed inside out in cold water and dried flat.

If an item is improperly cared for and damaged as a result, Slingshot cannot provide a refund, credit, or replacement.

To qualify for a full refund or credit, certain items may need to be returned. If logistics prevent an easy return of items from multiple recipients, we may offer a 50% refund of the purchase price as shipping credits, credit on a future order, or a refund to the original payment method.

If items are received in bulk and can be returned, Slingshot will provide a return shipping label. Following the receipt and approval of the returned items, you can choose to receive a credit or a refund.

Items Not True to Size

We provide sizing assistance for all catalog products before you place your order. Despite our efforts, if items do not match the advertised sizes, inform us. We will review the situation and aim to replace the items with the correct sizing, or suggest alternative products if necessary. Items must be returned in their original, unused condition.

Slingshot does not offer exchanges. As sizing may vary between unisex, men’s, and women’s options, it’s critical to verify the sizing style at the time of purchase. Once an item is received, we cannot exchange it for a different size.

Third-Party Items Notice

While the Slingshot platform may be used to manage and ship third-party items, we cannot vouch for their quality. These third-party items are not covered by our policy. Slingshot reserves the right to accept or reject third-party items at its discretion and will notify you of any rejections. We are not liable for third-party items lost due to incorrect shipping information or carrier errors, though we will refund third-party charges in cases of carrier fault.